The best indication of how much a training company believes in its own customer service programs is the number of times that the company delivers the training to its own employees.
At Educapro, we pride ourselves on the world-class quality of our customer service. We are confident and have demonstrated to ourselves many times that the main reason we do so well in terms of customer service is because of the training that our customer service representatives receive. In this, we are our own best customer.
Customers today demand world-class service.
They reward companies that provide this level of service by remaining loyal. If your service is mediocre, they will eventually vote with their feet and take their business elsewhere. Your customer service representatives are your most valuable marketing resources. Successful businesses today realize the value that these front-line employees bring. Those that invest in their employees’ success see the quick return on investment that customer service training provides.
If you want your customer service team to provide a world-class experience, then Educapro’s customer service training in combination with our proprietary, patent-pending Stratety™ platform is the answer you’ve been looking for.
Our customer service training program transmits to your employees all the skills they need to communicate positively and professionally with something vital for your company — your customers. Participants in this training leave with a greater understanding of just what the customer means for them personally. They also inevitably leave feeling upbeat, motivated, and ready to deliver the level of world-class service customers demand today!
This is what we guarantee from our customer service training:
- Improved employee understanding of why the customer is important
- Improved customer satisfaction scores
- Reduced problem situations with customers
- Increased call resolution rates
- A common and systematized service language that increases customer satisfaction
- Reduced turnover
- Reduced hidden costs of losing business
Our customer service training program is individualized for individuals or teams of people who provide service to internal or external customers, including:
- Customer service departments
- Inside sales and order desks
- Credit and collections
The growing number of returning Educapro customers proves that our customer service training provides significant and measurable return on investment. Plus, with Educapro’s innovative Stratety™ platform, you can be sure that you and your team will get exactly the kind of training you need.
Please contact us for a free, mystery-shopper audit of your current customer service levels. If you are interested in options, locations and costs, we are just an email or a phone call away.