Customer Service

The best indication of how much a training company believes in its own customer service programs is the number of times that the company delivers the training to its own employees.

 

At Educapro, we pride ourselves on the world-class quality of our customer service. We are confident and have demonstrated to ourselves Customer Servicemany times that the main reason we do so well in terms of customer service is because of the training that our customer service representatives receive. In this, we are our own best customer.

 

Cus­tomers today demand world-class ser­vice.

 

They reward com­pa­nies that pro­vide this level of service by remain­ing loyal. If your service is mediocre, they will eventually vote with their feet and take their busi­ness else­where. Your cus­tomer ser­vice rep­re­sen­ta­tives are your most valuable marketing resources. Successful busi­nesses today real­ize the value that these front-line employ­ees bring. Those that invest in their employ­ees’ suc­cess see the quick return on invest­ment that cus­tomer ser­vice train­ing provides.

 

If you want your cus­tomer ser­vice team to pro­vide a world-class expe­ri­ence, then Educapro’s customer service training in combination with our proprietary, patent-pending Stratetyplatform is the answer you’ve been look­ing for.

 

Our cus­tomer ser­vice train­ing pro­gram transmits to your employ­ees all the skills they need to com­mu­ni­cate pos­i­tively and pro­fes­sion­ally with something vital for your company — your customers. Participants in this training leave with a greater understanding of just what the customer means for them personally. They also inevitably leave feel­ing upbeat, moti­vated, and ready to deliver the level of world-class ser­vice cus­tomers demand today!

 

This is what we guarantee from our customer service training:

  • Improved employee understanding of why the customer is important
  • Improved cus­tomer sat­is­fac­tion scores
  • Reduced problem situations with customers
  • Increased call res­o­lu­tion rates
  • A com­mon and systematized ser­vice language that increases customer satisfaction
  • Reduced turnover
  • Reduced hidden costs of losing business

 

Our cus­tomer ser­vice train­ing pro­gram is individualized for individuals or teams of people who pro­vide ser­vice to inter­nal or exter­nal cus­tomers, includ­ing:

  • Cus­tomer ser­vice departments
  • Inside sales and order desks
  • Credit and collections

 

The growing number of returning Educapro customers proves that our cus­tomer ser­vice train­ing provides significant and measurable return on investment. Plus, with Educapro’s innovative Stratety™ platform, you can be sure that you and your team will get exactly the kind of training you need.

 

Please contact us for a free, mystery-shopper audit of your current customer service levels. If you are interested in options, locations and costs, we are just an email or a phone call away.